Terms of service
DISTANCE SALES AGREEMENT
1. PARTIES
This Agreement is signed between the following parties under the terms and conditions set forth below.
BUYER; (hereinafter referred to as "BUYER")
NAME-SURNAME:
ADDRESS:
SELLER; (hereinafter referred to as "SELLER")
NAME-SURNAME: SELİN SHOES FOOTWEAR INDUSTRY AND TRADE LTD.CO.
ADDRESS: Orta Mahallesi Lafite Hanım Sokak, İnci Plaza No:1 Floor:3 Pendik/Istanbul
By accepting this Agreement, the BUYER acknowledges that upon confirming the order, they will be obligated to pay the order price and any additional fees specified, such as shipping and taxes, and that they have been informed of this.
2. DEFINITIONS
In the application and interpretation of this agreement, the following terms shall refer to the written explanations opposite them.
MINISTRY: Ministry of Trade,
LAW: Consumer Protection Law No. 6502,
REGULATION: Distance Contracts Regulation (Official Gazette: November 27, 2014/29188)
SERVICE: The subject of any consumer transaction other than the provision of goods made or promised in exchange for a fee or benefit.
SELLER: A company that offers goods to consumers within the scope of its commercial or professional activities, or acts on behalf of or on behalf of a supplier.
BUYER: A natural or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes.
WEBSITE: www.selinshoes.com
ORDERER: A natural or legal person who requests a good or service through the SELLER's website.
PARTIES: SELLER and BUYER.
CONTRACT: This agreement between SELLER and BUYER.
GOODS: Movable goods and software, audio, video, and similar intangible goods prepared for use in electronic media, which are the subject of the transaction.
3. SUBJECT
This Agreement governs the rights and obligations of the parties in accordance with the provisions of Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, the specifications and sales price of which are specified below, which the BUYER ordered electronically through the SELLER's website.
The prices listed and announced on the website are the sales prices. Advertised prices and promises are valid until updated or changed. Prices advertised for a limited period are valid until the end of the specified period.
4. SELLER INFORMATION
Name/Surname/Title: SELİN SHOES AYAKKABI SAN.VE TİC.LTD.ŞTİ.
Address: Orta Mahallesi Lafite Hanım Sokak, İnci Plaza No:1, Floor:3, Pendik/Istanbul
Phone: 0216 366 10 16
Email/Username: iletisim@selinshoes.com
5. BUYER INFORMATION
Delivery Person
Delivery Address
Phone
Fax
Email/Username
6. ORDERING PERSON INFORMATION
Name/Surname/Title:
Address:
Phone:
Email/Username:
7. GOODS/PRODUCT INFORMATION SUBJECT TO THE CONTRACT
7.1. The basic characteristics of the product(s) (type, quantity, brand/model, color, and quantity) are published on the SELLER's website. If the Seller has organized a campaign, you can review the basic characteristics of the relevant product during the campaign period. The campaign is valid until its expiration date.
7.2. The prices listed and announced on the website are the sales prices. Advertised prices and promises are valid until updated or changed. Prices announced for a limited period are valid until the end of the specified period.
7.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.
Product Description
Quantity
Unit Price
Subtotal
(VAT Included)
Shipping Amount
1
35 TL
35 TL
Total:
Payment Method and Schedule
Delivery Address
Delivery Person
Invoice Address
Order Date
Delivery Date
Delivery Method
7.4. The shipping fee, which is the cost of shipping the product, will be paid by the BUYER unless otherwise specified by the SELLER.
8. INVOICE INFORMATION
Name/Surname/Title
Address
Phone
Fax
Email/Username
Invoice Delivery: The invoice will be delivered to the invoice address along with the order upon delivery.
9. GENERAL PROVISIONS
9.1. The BUYER acknowledges, declares, and undertakes that they have read and are familiar with the basic characteristics, sales price, payment method, and preliminary delivery information regarding the contracted product on the SELLER's website, and have provided the necessary confirmation electronically. The BUYER agrees that; By confirming the Preliminary Information electronically, the Customer accepts, declares and undertakes that he/she has obtained the address that should be given to the BUYER by the SELLER before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, payment and delivery information accurately and completely.
9.2. Each product subject to this contract will be delivered to the BUYER or the person and/or organization at the address specified by the BUYER within the period specified in the preliminary information section of the website, depending on the distance from the BUYER's residence, not exceeding the legal period of 30 days. If the product is not delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
9.3. The SELLER acknowledges, declares, and undertakes to deliver the product subject to this contract complete and in accordance with the specifications specified in the order, including any warranty documents, user manuals, and any necessary information and documentation. It agrees to perform the work in accordance with the principles of honesty and integrity, free from any defects and in accordance with legal requirements and standards. It also agrees to maintain and improve its service quality. It will exercise due care and diligence during the performance of the work, and it will act with prudence and foresight.
9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their express consent before the expiration of the contractual performance obligation.
9.5. If the SELLER is unable to fulfill its contractual obligations due to the impossibility of fulfilling the ordered product or service, the SELLER agrees, declares, and undertakes to notify the consumer in writing within 3 days of becoming aware of this situation and to refund the total price to the BUYER within 14 days.
9.6. The BUYER agrees, declares, and undertakes to electronically confirm this Agreement for the delivery of the contractual product. If, for any reason, the price of the contractual product is not paid and/or is cancelled in bank records, the SELLER's obligation to deliver the contractual product will terminate.
9.7. If, after the delivery of the contractual product to the BUYER or the person and/or organization at the address provided by the BUYER, the relevant bank or financial institution fails to pay the SELLER the price of the contractual product due to unauthorized use of the BUYER's credit card, the BUYER agrees, declares, and undertakes to return the contractual product to the SELLER within 3 days, shipping costs being borne by the SELLER.
9.8. If the Buyer or a third party designated by the Buyer is not present at the address at the time of delivery, the SELLER shall not be liable for any damages or expenses arising from the Buyer's late or/and failure to receive the Product/Service at all.
9.9. If the SELLER is unable to deliver the contracted product within the specified time due to force majeure events, such as events beyond the parties' control, unforeseen circumstances, and/or delays the fulfillment of the parties' obligations, the SELLER acknowledges, declares, and undertakes to notify the BUYER. The BUYER also has the right to request that the order be canceled, the contracted product be replaced with a comparable product, if any, and/or the delivery time be postponed until the impeding circumstances are resolved. If the BUYER cancels the order, the price of the product will be paid in cash and in a lump sum within 14 days. For payments made by the BUYER via credit card, the price of the product will be refunded to the relevant bank within 14 days of the BUYER's cancellation of the order. BUYER acknowledges, declares, and undertakes that the average time it takes for the bank to reflect the amount refunded to the SELLER's credit card into the BUYER's account can be 2 to 3 weeks. Since the reflection of this amount in the BUYER's account after the refund to the bank is entirely related to the bank's transaction process, BUYER cannot hold SELLER responsible for any possible delays.
9.10. SELLER has the right to contact BUYER for communication, marketing, notification, and other purposes via letter, email, SMS, phone calls, and other means, using the address, email address, landline and mobile phone numbers, and other contact information provided by BUYER on the website registration form or updated by BUYER later. By accepting this agreement, BUYER acknowledges and declares that SELLER may engage in the aforementioned communication activities.
9.11. BUYER will inspect the goods/services subject to this agreement before receiving them; they will not accept damaged or defective goods/services, such as those with crushed, broken, torn packaging, or similar, from the courier company. The goods/services received will be deemed undamaged and intact. The BUYER is responsible for carefully protecting the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must be returned.
9.12. If the BUYER and the credit card holder used during the order are not the same person, or if a security breach is detected regarding the credit card used in the order before the product is delivered to the BUYER, the SELLER may request the BUYER to provide the credit card holder's identity and contact information, a previous month's statement of the credit card used in the order, or a letter from the card holder's bank confirming that the credit card belongs to them. The order will be frozen until the BUYER provides the requested information/documents. If the aforementioned requests are not met within 24 hours, the SELLER reserves the right to cancel the order.
9.13. The BUYER declares and undertakes that the personal and other information provided by the BUYER when registering on the SELLER's website is accurate and that the SELLER will compensate the SELLER immediately, in cash, and in one lump sum for any losses incurred by the SELLER due to any inaccuracies in this information upon the SELLER's first notification.
9.14. The BUYER agrees and undertakes to comply with and not violate legal regulations when using the SELLER's website. Otherwise, all legal and criminal liabilities arising will be fully and exclusively binding on the BUYER.
9.15. The BUYER may not use the SELLER's website in any way that disrupts public order, violates public morality, disturbs or harasss others, for any illegal purpose, or infringes on the material or moral rights of others. Furthermore, the member may not engage in any activity (spam, viruses, Trojan horses, etc.) that prevents or obstructs others from using the services.
9.16. Links may be provided through the SELLER's website to other websites and/or other content not under the SELLER's control and/or owned and/or operated by third parties. These links are provided for the BUYER's convenience and do not endorse any website or the operator of that website, nor do they constitute any guarantee regarding the information contained on the linked website.
9.17. Any member who violates one or more of the provisions of this agreement shall be personally liable for legal and criminal penalties for such violation and shall hold the SELLER harmless from any legal and criminal consequences of such violations. Furthermore, if the matter is brought to court due to this violation, the SELLER reserves the right to claim compensation from the member for non-compliance with the membership agreement.
10. RIGHT OF WITHDRAWAL
10.1. The BUYER may exercise the right to withdraw from the contract by rejecting the goods that do not fit and/or are unused, undamaged, and in their original packaging and labels within 14 (fourteen) days of the date of delivery of the goods to the BUYER or the person at the address provided, without assuming any legal or criminal liability and without providing any justification, provided that the goods are not delivered to the BUYER or the person at the address provided. The costs arising from exercising the right of withdrawal are the responsibility of the SELLER. By accepting this agreement, the BUYER acknowledges that they have been informed of their right of withdrawal. If the purchased product is delivered to someone other than the BUYER with the BUYER's consent, the product is deemed delivered, but the date of delivery is considered the date on which the right of withdrawal begins.
10.2. To exercise the right of withdrawal, written notice must be sent to the SELLER within 14 (fourteen) days via registered mail, fax, email, or registered electronic mail (KEP). The product must be unused, in accordance with the "Products for Which the Right of Withdrawal Cannot Be Used" provisions set forth in this agreement. The product must be unused, the label must be intact, undamaged, and resalable. If this right is exercised,
a) The invoice for the product delivered to a third party or the BUYER (If the invoice for the product being returned is from a corporate entity, it must be sent along with the return invoice issued by the institution when returning it. Returns of orders with invoices issued for institutions will not be completed unless a RETURN INVOICE is issued.
b) The return form
c) Products to be returned must be returned complete and undamaged, including their original box, packaging, standard accessories (if any), and gift items.
d) The SELLER is obligated to return the total price and any documents binding the BUYER to the BUYER within 14 days of receiving the notice of withdrawal, and to accept the return within 20 days.
e) If the value of the goods decreases due to the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for damages to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration that occur due to improper use of the goods or product during the right of withdrawal period.
f) If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
11. GOODS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The BUYER cannot exercise the right of withdrawal under the following conditions:
Goods whose protective elements such as packaging, tape, seals, packages, and labels have been opened after delivery and have lost their resalability;
Goods that are not suitable for return due to health and hygiene reasons (e.g., used shoes and slippers);
Goods that have been used, worn, or whose original shape and characteristics have been altered.
Products specifically manufactured to meet the consumer's requests or personal needs.
12. DEFAULT AND LEGAL CONSEQUENCES
The BUYER acknowledges, declares, and undertakes that if payment is made by credit card and the BUYER goes into default, they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank. In this case, the relevant bank may take legal action; it may claim the resulting costs and attorney fees from the BUYER. Under all circumstances, if the BUYER defaults on its debt, the BUYER acknowledges, declares, and undertakes to pay the SELLER for any losses and damages incurred by the SELLER due to the delayed payment of the debt.
13. DEFECTIVE PRODUCT CASES
13.1. In accordance with Articles 8 and subsequent sections of Law No. 6502 on Consumer Protection, if the goods sold are defective, the BUYER has the following optional rights:
- Request a refund for the product.
- Request replacement of the product with a defect-free equivalent.
- Request a discount in proportion to the defect.
- Request a discount in proportion to the defect. - Request free repair of the product.
13.2. The BUYER must notify the SELLER within 30 days of discovering the defect. Return shipping costs for defective products are covered by the SELLER.
14. PRODUCTS NOT RECEIVED
14.1. In cases where the BUYER does not receive the product, or delivery cannot be made due to an incorrect address, or if the BUYER is constantly absent from the address, the following procedures apply:
- When the undelivered product is returned to the SELLER, the BUYER will be notified in writing.
- The BUYER will have 15 days to pay the shipping fee or come and collect it in person.
- Products not received within 30 days may be disposed of by the SELLER and donated in kind to charities. In this case, no refund will be made to the BUYER.
15. COMPETENT COURT
Complaints and objections arising from this agreement shall be submitted to the consumer arbitration committee or consumer court in the place where the consumer resides or where the consumer transaction was conducted, within the monetary limits specified in the following law. Information regarding the monetary limits is provided below:
As of January 1, 2025:
In accordance with Article 68 of Law No. 6502 on Consumer Protection, disputes with a value of less than 149,000.00 (one hundred and forty-nine thousand) TL may be filed with provincial or district consumer arbitration committees.
This Agreement is made for commercial purposes.
16. ENFORCEMENT
The BUYER is deemed to have accepted all the terms of this agreement upon payment for an order placed on the Site. The SELLER is responsible for making the necessary software changes to ensure that the BUYER has read and accepted this agreement on the Site before the order is placed.
SELLER: SELİN SHOES FOOTWEAR INDUSTRY AND TRADE LTD.CO.
Address: Orta Mahallesi Lafite Hanım Sokak, İnci Plaza No:1 Floor:3 Pendik/Istanbul
Phone: 0216 366 10 16
Email/Username: info@selinshoes.com
BUYER:
DATE:
